Explore exciting opportunities at Xtedder and join our dynamic team!

Job Description:

We are looking to strengthen our Service Desk and Deskside Support teams for a project to upgrade from Windows 10 to Windows 11.

Responsibilities:

Telephone support or on-site visits for troubleshooting IT issues,
Equipment staging,
Testing of IT equipment,
Replacement of hardware components,
Packaging, categorization, and labeling of equipment.

Requirements:

• Experience in software and hardware troubleshooting

• Previous experience in similar roles (preferred)

• Knowledge of Operating Systems (Workstations and Servers)

• Remote access for troubleshooting with end users

• Ability to produce documentation and procedures for knowledge transfer to other teams

• On-site support at the employee’s workstation as required

• Troubleshooting issues with equipment brought in by employees

• Assistance in analyzing and resolving issues related to local equipment:

  • Networking (switches, Access Points, Routers)

  • Printers

  • Meeting room support equipment (TVs, Projectors)

  • Video Conferencing equipment (conventional and Teams Rooms)

  • Communication equipment in common areas (TVs, content distribution PCs)

• Control and execution of PC delivery/collection processes

• User support during equipment replacement

• Local support for executing software updates on PCs

• Control of local stock of equipment and accessories

• Receiving IT equipment delivered to these locations

• Updating the CMDB regarding Assets delivered, returned, or under repair

• When applicable, verifying the CMDB regarding an Asset or Employee

• Hardware upgrade installation on equipment (preferred)

• Support with the installation of corporate applications on iOS/Android smartphones or tablets

• User support for replacing smartphones/tablets

• Account transfer

• Contact and data migration

• Verification of correct operation of corporate applications on the new device

Shape your future with us @Xtedder

Av. Engenheiro Duarte Pacheco Amoreiras
Torre 1, Piso 3 S9
1070-101
Lisbon, Portugal