Explore exciting opportunities at Xtedder and join our dynamic team!

Job Description:

We are looking for a Service Operations Manager with experience in operational management, direct client interaction, and the ability to oversee teams and projects.

Responsibilities:

• Manage and control the operations of teams delivering services to clients.

• Supervise operations and identify improvement opportunities.

• Analyse and resolve operational issues.

• Prepare operational indicators and service reports.

• Support RFPs and proposals.

• Monitor projects and continuous improvement initiatives.

• Ensure proper definition of categorizations and SLAs in ITSM.

• Measure metrics and SLAs using PowerBI.

• Control backlog in ITSM and suggest improvements in service catalogues.

• Oversee coordinators and supervisors.

• Implement new operations, assessing risks and profitability.

• Manage relationships with clients, suppliers, and partners.

Requirements:

• Previous experience as an Operations Manager or Project Manager.

• Strong communication skills with clients and conflict management ability.

• Commitment and stress management skills.

• Experience creating and analysing productivity reports (Excel, PowerBI).

Shape your future with us @Xtedder

Av. Engenheiro Duarte Pacheco Amoreiras
Torre 1, Piso 3 S9
1070-101
Lisbon, Portugal