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Front Office Aftersales
< Presential >
JOB REF NO:
JOBX-52C67783
Job Description:
We are looking for a Front Office Aftersales professional to join our Business Operations team. This person will be responsible for customer support and for managing the administrative processes related to aftersales activities, ensuring efficient service and accurate coordination of workflows.
Responsibilities:
Provide telephone and administrative support to customers.
Receive, create and follow up on error or breakdown notifications in SAP.
Manage customer and supplier records, including collecting and validating documentation for proper SAP integration.
Create and manage service contracts and maintenance plans.
Register and update equipment in the system.
Issue requests to dealers.
Control and close work orders.
Create debit notes and request purchase order numbers in coordination with Minsait.
Manage documentation required for correct invoicing.
Resolve incidents according to established workflows.
Collaborate with internal teams to ensure an integrated customer service.
Requirements:
Higher Technical Degree in Administration and Finance (or equivalent) or at least 2 years of experience in a similar role.
Strong administrative skills.
Basic accounting knowledge.
Experience in sales and customer service.
Intermediate knowledge of Excel, Word and PowerPoint.
Advanced SAP experience.
Ability to participate in professional conversations in English (spoken and written).
Upper‑intermediate Spanish.
Customer orientation, communication skills, teamwork, problem‑solving, organisation and ability to manage multiple priorities.
Shape your future with us @Xtedder
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