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Job Description:

We are looking for a Product Manager in the Service Management domain to define and evolve products and services related to IT service management. This role focuses on product strategy and service evolution, ensuring alignment between business needs, user experience, and technology capabilities.

Responsibilities:

- Define the vision and roadmap for Service Management products and services, aligning business, user, and technology needs.

- Collaborate with stakeholders in IT, operations, security, compliance, and suppliers, translating strategic objectives into prioritized initiatives.

- Define and monitor value metrics, validate decisions with data, and manage priorities and trade-offs.

- Ensure the sustainable evolution of solutions, with the ability to make clear decisions and justify priorities.

Requirements:

- Practical experience with frameworks such as ITIL, ITSM/ESM, and agile methodologies.

- Real knowledge of incident, request, problem, change, and asset management processes, with an operational perspective.

- Strong analytical skills, systems thinking, and clear communication.

- Experience with ITSM platforms such as BMC Helix, ServiceNow, Jira Service Management, or equivalents (valued).

- Focus on product management, not technical configuration.

Shape your future with us @Xtedder

Av. Engenheiro Duarte Pacheco Amoreiras
Torre 1, Piso 3 S9
1070-101
Lisbon, Portugal