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Job Description:

We are looking for a Service Desk Technician to work on-site in Parque das Nações, providing end-user support, troubleshooting technical issues, and maintaining documentation.

Responsibilities:

• Provide technical support to end users (hardware and software)
• Troubleshoot issues related to Windows systems and Office tools
• Perform remote support for end users
• Diagnose and resolve technical problems
• Create and update technical documentation and procedures
• Ensure proper knowledge transfer to other teams

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• Log and track incidents in a helpdesk environment

Requirements:

• Experience in Office and Windows support;

• Experience in troubleshooting software and hardware;

• Previous experience in similar roles;

• Knowledge of Operating Systems;

• Remote access for troubleshooting end-user issues;

• Aptitude for Helpdesk support;

• ITIL course and/or certification (valued);

• Ability to produce documents and procedures for knowledge transfer to other teams;

• Documentation of new procedures;

• Updating existing procedures

Behavioral Profile

• Excellent customer communication skills as well as good conflict management;

• Commitment;

• Enjoy working in a team;

• Enjoy challenges and troubleshooting;

• Customer-oriented;

• Punctuality/attendance are very important factors;

• Stress management skills

Shape your future with us @Xtedder

Av. Engenheiro Duarte Pacheco Amoreiras
Torre 1, Piso 3 S9
1070-101
Lisbon, Portugal