Explore exciting opportunities at Xtedder and join our dynamic team!

Job Description:

We are looking for a Service Desk Technician - Italian Speaker to join our team, with responsibilities in user management, technical support, and incident resolution in workplace environments.

Responsibilities:

• Perform troubleshooting, control, and monitoring of software and hardware in Desktop Management environments.

• Implement user account changes in Active Directory and email management systems.

• Resolve micro-informatics issues remotely.

• Diagnose network, systems, or operational failures.

Requirements:

• Minimum education level: High school diploma (mandatory).

• Fluency in Portuguese or English.

• Fluency in Italian.

• Experience with Windows and MacOS operating systems (troubleshooting and installation).

• Experience in Office 365 management (users, mailboxes, distribution lists, licensing, policies).

• Experience in Microsoft Office application environments (troubleshooting and installation).

• User and group management in Active Directory.

• Access and permissions management in Microsoft Fileshare.

• Experience with hardware and peripherals (troubleshooting, software and hardware installation).

• Knowledge of network troubleshooting and configuration (valued).

• Experience in managing CMDB assets.

• Knowledge of remote access tools and ITSM tools.

• CompTIA or ITIL certification (preferred).

Shape your future with us @Xtedder

Av. Engenheiro Duarte Pacheco Amoreiras
Torre 1, Piso 3 S9
1070-101
Lisbon, Portugal